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Solution

Fix on-call burnout and stop losing your senior engineers

A pragmatic SRE engagement to cut paging volume, untangle the run-book, and give your team their nights back.

12 to 16 weeks for the first engagement; quarterly check-ins after that.

You probably need this if

  • On-call is a punishment, not a rotation
  • Senior engineers leaving citing reliability fatigue
  • Same incident recurs every two weeks
  • No one trusts the alerts anymore

How we approach it

When on-call burns engineers out, the fix is rarely "more alerts". It is fewer, better-targeted alerts; runbooks that actually solve incidents; and a small set of high-leverage reliability fixes. Kiebot runs short, focused SRE engagements that hand you a calmer on-call rotation within a quarter.

  1. 1

    Pager forensics

    Two weeks of paid analysis on 90 days of pages. We classify every alert as actionable, informational, or noise. Most clients see 40 to 60% of alerts in the noise bucket.

  2. 2

    Top-5 incidents

    We pick the five incident classes that account for 80% of pages and fix the root causes one by one.

  3. 3

    Runbooks that work

    Each remaining actionable alert gets a runbook the on-call engineer can actually execute at 3 AM, in 5 steps or fewer.

  4. 4

    Error budgets and SLOs

    We define real SLOs with the product team so reliability work has business priority, not just engineering urgency.

  5. 5

    Handover and shadowing

    Kiebot SRE shadows your on-call for two rotations, then your engineers shadow Kiebot for two more. The muscle memory transfers.

What you should expect

  • Page volume cut by 40 to 70% in the first quarter
  • Mean time to recovery improves by 30 to 50%
  • Engineers stop quitting over reliability

Related

Stacks to hire

Common industries

Frequently asked questions

Can you fix on-call without rewriting our platform?+

Most of the time, yes. The top fixes are usually alert tuning, runbook authoring, and three or four targeted reliability changes. Rewrites are last resort.

Do you do incident response for us?+

During the engagement, our SRE joins your rotation. Long-term, we hand the muscle memory back to your team. We do not want to be a permanent dependency.

What about SOC 2 or ISO 27001?+

We pair the SRE work with compliance work when needed; observability and audit logs overlap heavily.

Want to talk this through?

Twenty minutes on a call, no slide deck. We will tell you straight whether this engagement fits or what would.

Talk to Kiebot